3011 Privacy Policy — Your Data, Your Rights
At 3011, protecting the personal information of our Filipino players is a core responsibility we take seriously. This Privacy Policy explains exactly what data we collect when you use the platform, how it is used, how it is stored, and what rights you have over it. We operate in accordance with applicable data privacy laws in the Philippines, and we are committed to full transparency about our data practices.
What We Collect and Why
A clear breakdown of the personal data 3011 gathers, the purpose behind each category, and how long we hold it.
Registration Data
When you create a 3011 account, we collect your full name, date of birth, email address, mobile number, and chosen username. This information is required to verify your identity, confirm you meet the minimum age requirement of 18 years old, and set up your player account. We also use registration data to send you important account notifications such as password resets, security alerts, and transaction confirmations. Your date of birth is retained for the lifetime of your account to ensure ongoing age compliance. We do not use your registration details for unsolicited marketing unless you have explicitly opted in to receive promotional communications from us.
Financial Information
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related details including the name on your payment account, your e-wallet or bank account reference, and transaction records. We do not store full payment card numbers or full banking credentials on our servers — payment processing is handled through secure, compliant third-party payment processors. Transaction histories are retained for a minimum of five years in line with financial record-keeping obligations under applicable Philippine law. This data may also be reviewed internally to detect unusual activity, prevent fraud, and comply with anti-money laundering requirements. Access to financial records is strictly limited to authorised personnel and is never shared with external parties for commercial purposes.
Platform Activity Data
We automatically record data about how you use the 3011 platform, including the pages you visit, the bets you place, the games you access, session durations, device type, operating system, browser type, and IP address. This usage data helps us improve platform performance, personalise your experience, and identify and resolve technical issues quickly. Activity logs are also used to monitor for patterns that may indicate problem gaming behaviour, enabling our responsible gaming tools to work effectively. Aggregated and anonymised versions of activity data may be used for internal analytics and platform development. We retain raw activity logs for up to 12 months before they are anonymised or deleted, except where retention is required for regulatory or legal reasons.
Cookies and Tracking
3011 uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and understand how players navigate the platform. Essential cookies are necessary for the site to function properly and cannot be disabled without affecting platform usability. Analytical cookies help us understand which features are used most frequently so we can prioritise improvements. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit some platform functionality. A full list of the cookies we use is available upon request from our support team.
Verification Documents
When required for identity verification or to comply with Know Your Customer (KYC) obligations, we may ask you to submit government-issued identification documents such as a Philippine passport, driver's licence, or a national ID. These documents are processed securely and used solely for verification purposes — they are not shared with third parties except where legally required by a Philippine regulatory authority. Submitted documents are stored in encrypted form and access is limited to designated compliance personnel only. Once verification is complete and no further regulatory requirement applies, documents may be deleted after the applicable retention period has lapsed. If you have questions about the specific documents we hold for your account, you can contact our support team at [email protected].
Support Communications
When you contact the 3011 support team via live chat, email, or any other available channel, we retain a record of that interaction including the content of messages, the date and time of contact, and the resolution outcome. These records help us maintain service quality, train support staff, and resolve any subsequent disputes about the support interaction. Communication records are stored securely and accessible only to support and compliance personnel with a legitimate business need. We do not use support message content for marketing profiling or share it with external parties. Support communication records are generally retained for 24 months from the date of the interaction, after which they are securely deleted unless a legal hold applies.
Your Privacy Rights as a Filipino Player
Under Philippine data privacy law, you have meaningful rights over your personal information. Here is what you are entitled to and how to exercise those rights.
Right to Access
You have the right to request a copy of the personal data that 3011 holds about you at any time. To submit a data access request, contact the support team at [email protected] with your account details and a clear description of the information you are requesting. We will acknowledge your request within five business days and provide the requested data within 30 calendar days, subject to identity verification to ensure the request is coming from the legitimate account holder. There is no fee for a standard data access request, though we reserve the right to apply a reasonable administrative charge for requests that are excessive or repetitive in nature. We will provide your data in a clear, readable format and explain how each category of data is being used.
Right to Correct
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. Common corrections include updating a contact number, email address, or correcting a misspelled name on the account. You can initiate a correction request by contacting [email protected] or through the account settings section of the platform where self-service updates are available. For corrections to identity documents or date of birth, we may require supporting documentation before making changes to ensure the accuracy and integrity of your account record. All correction requests are processed promptly, and we will confirm when the update has been applied to your account.
Right to Erasure
You may request that 3011 delete your personal data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain it. Please note that certain categories of data, particularly financial transaction records and identity verification documents, must be retained for minimum periods as required by Philippine financial and gaming regulations, and these cannot be deleted on request until the applicable retention period has elapsed. Once a deletion request is approved and any mandatory retention period has passed, your data will be securely and permanently removed from our systems. To submit an erasure request, contact [email protected] with your account reference and a clear statement of your request. We will confirm receipt within five business days and advise you of the expected timeline.
Right to Object and Opt Out
You have the right to object to certain uses of your personal data, including the use of your data for direct marketing or profiling purposes. If you no longer wish to receive promotional emails or SMS messages from 3011, you can opt out at any time by contacting [email protected] or by using the unsubscribe link included in any marketing communication we send. Your opt-out request will be processed within ten business days, after which you will no longer receive unsolicited marketing communications. Please note that even after opting out of marketing communications, we will still send you essential account-related notifications such as transaction confirmations, security alerts, and policy update notices, as these are necessary for the operation of your account. If you believe your data is being processed in a way that violates your rights, you may also lodge a complaint with the National Privacy Commission of the Philippines.
How We Keep Your Data Safe
The technical and organisational measures 3011 uses to protect your information 24/7.
SSL Encryption
All data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
Encrypted Storage
Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest. Access to production databases is strictly controlled through role-based permissions and requires multi-factor authentication from authorised personnel.
Access Controls
Internal access to player data is governed by the principle of least privilege — staff members can only access the data necessary for their specific role. All internal access is logged and regularly audited to detect any unauthorised or unusual access patterns.
Breach Response
In the unlikely event of a data breach that poses a risk to your personal information, 3011 will notify affected players and the relevant Philippine regulatory authority within the timeframe required by law, and will take immediate steps to contain and remediate the incident.
Questions About Your Data?
If you have any questions about how 3011 handles your personal information, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit the FAQ for quick answers, or register for a free account to experience the platform built with Filipino player privacy at its core.